Spare Parts & Service

Looking for spare parts?

Original spare parts go a long way in ensuring the optimal performance of your granulator throughout its life. And, it is a must to ensure a valid warranty.

Register your machines in the Rapid Service Center – a portal with all information you need for the optimal maintenance of your Rapid granulator. 

Original spare parts – the key to efficient production 

Rapid original spare parts are designed for maximum performance and durability. Extensive quality control of materials and processes ensures that parts are produced to highest standards and quality. 

 

With original spare parts you get: 

  • lower maintenance costs and more production time 
  • quality regrind that ensures stable production process with fewer rejects 
  • less dust and fines in both granules and in the production environment 
  • lower energy consumption 
  • lower noise levels from your granulators 
  • original spare parts also get you our 5-year warranty (conditions apply).

 

Our spare parts team will help you find the right spare parts!  

Rapid Service Center

The service and spare parts portal provides all the information for your Rapid granulator. It has everything you need to properly maintain your Rapid granulators and equipment in the right way. Find the right spare parts, service schedules, manuals and much more. 

In our unique service center, you can: 

  • register new Rapid granulators (within 3 months of delivery) to be able to get access to the extended 5-year warranty 
  • register existing granulators / equipment and keep track of maintenance programs and service measures 
  • find your manuals 
  • download wiring diagrams for your Rapid Granulator and equipment. 
  • see step-by-step instructions for knife replacement, knife sharpening etc. 
  • spare parts lists for your granulators 
  • communicate with our spare parts team and get the expert help you need.  

 

Register now and get full control of all your Rapid equipment! 

5 Year Warranty

5-year extended warranty

Our products are exclusively manufactured using high quality materials and the manufacturing process is certified to the latest ISO standard. This means we can offer an extended warranty up to 5 years, depending on the application. All you need to do is to:

  • apply for the extended warranty within 3 months of delivery. On application, your account with our service centre will be activated
  • document granulator maintenance and service in accordance with the service schedule, e.g. with the service log that comes with every granulator you have registered with our service centre
  • use Rapid original spare parts.

The extended warranty does not apply if you granulate abrasive materials. In line with standard industry practice, this means that the granulator housing and rotor plus associated components are classed as “wear parts” and therefore excluded from the extended warranty.

Just as with standard warranties, the extended warranty naturally only covers the application in the sale agreement.